Uber has recently expanded its services to offer return package shipping, collaborating with major mail carriers such as UPS, FedEx, and USPS. This service has been incorporated into both the Uber and Uber Eats applications, demonstrating the company’s ambition to venture beyond its traditional domains of ride-hailing and food delivery.
A New Feature for Hassle-free Returns
The new “return a package” feature caters to the increasing demand for convenient return shipping options. With this service, users can dispatch up to five packages simultaneously for a nominal fee of $5. However, the company provides a discounted rate of $3 for its Uber One members. Once a customer places a request, an Uber driver collects the package(s) from the specified location and ensures its delivery to UPS, FedEx, or USPS.
Availability and Expansion
Uber’s recent initiative is not limited to a few cities but spans dozens of major metropolitan areas nationwide. This service supplements the previously launched Uber Connect program, introduced in 2020. The Uber Connect program offers a same-day delivery alternative, allowing customers to promptly send and receive packages from local sources.
Package Guidelines and Live Tracking
For a smooth experience, there are specific guidelines that packages need to adhere to when dispatched via Uber Connect. Each package must be prepaid, adequately sealed, and prepared for shipment. The company has set a weight limit of 30 pounds and a value cap of $100 for each package. Certain items, like cash, gift vouchers, and delicate goods, are not allowed to be shipped using this service.
One of the standout features of this service is the live tracking ability within the Uber application. Customers can monitor the progress of their package in real-time, and once the package reaches its destination, they receive a photographic evidence of the receipt, ensuring transparency and accountability.
Gratuity Options for Package Deliveries
Recognizing the efforts of the drivers, Uber has maintained its standard tipping options for package deliveries. Customers can express their gratitude by tipping the drivers through the app, just like they would for any other Uber service.